Shipping & Delivery Policy

1. Dispatch & Roasting Timelines

To maintain peak aroma freshness, our specialty coffees are roasted in micro-batches at our Patna facility and sealed in air-tight glass jars with induction heat seals. All orders placed before 2:00 PM IST (Monday through Saturday) are dispatched on the same business day. Orders placed after 2:00 PM or on Sundays/national holidays are dispatched on the next business day.

2. Estimated Delivery Timeframes

We partner exclusively with tier-1 air-express logistics providers (Bluedart, Delhivery, and Shiprocket) across 26,000+ pin codes in India:

• Tier-1 Metros (Delhi NCR, Mumbai, Bengaluru, Kolkata, Hyderabad, Chennai): 2 to 3 business days.
• Tier-2 & Tier-3 Cities: 3 to 5 business days.
• Northeast & Special Island Regions: 5 to 7 business days.

3. Shipping Rates & Free Delivery

• Free Express Shipping: Available on all prepaid orders of ₹499 or higher across India.
• Standard Orders (< ₹499): A flat standard shipping fee of ₹50 is applied at checkout.
• 100% Prepaid Orders: To ensure single-origin roast freshness and immediate express dispatch, we exclusively process prepaid orders via secure UPI, Debit/Credit Cards, and Net Banking. Cash on Delivery (COD) is not accepted.

4. Breakage-Resistant Packaging Guarantee

Specialty coffee deserves artisanal care. Every glass jar is encased in molded impact-absorbent honeycomb buffers before being sealed in heavy-duty cardboard shippers. In the improbable circumstance that a product arrives cracked or damaged during handling, our 100% Transit Protection Guarantee applies: simply send an unboxing photograph to our WhatsApp Concierge within 48 hours for immediate same-day dispatch of a brand-new replacement.